I know i am sorry I have tried to call you, this was my stupid mistake and to show good will I am prepared to send you your stainless and let you keep the budha water feature free of charge , is that acceptable to you. Shop at outdoorlivinguk.co.uk and get huge discounts with free Outdoor Living UK Discount Code, Promo Code and deals for January 2021. For our full list of the 21 best outdoor … 5 emails sent not one reply received. Other reviews for Outdoor Living seem to be of a mixed experience but I am a customer who can recommend this company. It is well designed, easy to keep clean and a well needed, feel good luxury item that we now wouldn't be without. AND THEY WILL BE RIGHT SHOCKING QUALITY SHOCKING CUSTOMER SERVICE AVOID AT ALL COSTS TO SAVE ANYBODY HASSLE IN SHOPPING WITH THESE, Excellent company with good quality products! * One or more of these files was not uploaded due to an invalid file type. Overview OutdoorLivingUK has a consumer rating of 2.2 stars from 10 reviews indicating that most consumers are generally dissatisfied with their purchases. Read honest and unbiased product reviews … A great service. Mike is a very helpful chap who responded to any queries quickly. I have a very positive experience. Unfortunately Outdoor Living Uk fall short on every level as a company providing quality merchandise and good customer relations and service. when I order spare parts for my water features they have always been on the ball had the part required and delivered it promptly Ihave had nothing but great service from these guys. Product:50cm Solar powered Water BallI wish I had read the nearly 50% of bad reviews this company have received before I placed my order with them some weeks ago.. lesson learnt.It would seem my experience is similar to many others. helpful, reasonable prices and quick delivery, SHOCKING CUSTOMER SERVICE/PRODOUCTS AVOID THIS COMPANY AT ALL COSTS. Initially order kelkay rock springs water feature, but after the 10 working days and not hearing from the company I called. Within a day between us we arranged an alternative (argyll forest woodland) and it arrived next available working day.Just set it up and the wife is delighted with it. Outdoor Living UK Reviews 1.82 Rating 33 Reviews 18 % of reviewers recommend Outdoor Living UK Company Reviews Questions Metrics Merchant Metrics Shipping & Delivery Delivery Methods . Highly recommended! I read the reviews after I purchased a Marseille Lounge Corner Set and I feared the worst. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good … He'd been looking at exact same water feature. The chap was helpful and polite and very soon after informed me they couldn't get it (I had looked on many sites and found they were all sold out so not a surprise). Read the latest reviews for White Stores' customer service and garden furniture products. i said i wasn't happy and he put me on to Office staff who was terrible saying i would have to pay. At PatioLiving, we … Highly recommended! And quick delivery (once sorted),Happy wife - happy life!!Thanks. All rights reserved. Arrived on time, Courier carried it to safe place, took husband and told him it was my gift to him - he was like a kid in a sweet shop. Several emails sent, phone calls made - nothing. Lovely shopping experience with Outdoor Living UK Lovely shopping experience with Outdoor Living UK. Finally through face book had a response promising delivery of the … (Had to call the company as wasnt 100% sure where to put the water - helped no problem).Obviously due to the current situation offices and businesses around the world are working as and when they can so understandably the office is open only a few hours. I sent it back many many months ago and have had no reply and they are not answering emails or the telephone. So, thank you Outdoor Living … Really pleased with our water feature we have now ordered another one. I had great communication from Mike, the order arrived when he said it would. We need your email address to verify that your review is genuine. Ordered it and failed to check junk mail for confirmation, looked at reviews and was reassured that both negative and positive reviews … Explore our rattan sofa sets, fire pits, garden dining sets and much more. This was not the case. ... Qubox - Ultimate Outdoor Living Reviews 2 • Average . Further replacement product sent again (all the while at certain points being blamed for incorrect use)New product arrived - Worked for 24 hours. I now have a expensive water feature that does not work and no battery now. Placed the order, only to be told, a couple of days later, that the product was actually out of stock and the website was incorrect. Visit this website www.qub ox.co.uk. Even though it's heavy, it's easy to set up and looks amazing. Get free UK delivery on all orders over £50. It looks great at night too, when lit up. Glassdoor has 46 Barrette Outdoor Living reviews submitted anonymously by Barrette Outdoor Living employees. Wrong item sent and I have sent emails and tried to call numerous times but nobody answers the phone. Company simply do not want to know. I now have the correct pump. Thank you Mike. placed an order for water feature £181-49 (not the cheapest around) received phone call from office saying my item was damaged and was last one, would i like a similar one which i didn't really want but accepted. Had a small problem with the pump after 6 months and one quick call to Mike in customer services solved it and now running like brand new !! Watch this space! OUTDOOR CLOTHING Trading office address OUTDOOR CLOTHING , UNIT 1B BRIDGESIDE IND EST, CARNFORTH, LA59EX, United Kingdom Registered address Gaynor Sports Limited, Market … Got the perfect garden water feature at best price and specification gives my garden … Create your perfect outdoor space with ATM Outdoor Living. (I should note on 2 occasions I did speak with their actual Customer Services Manager - who was very helpful). I returned it on 12th August via Royal Mail. I emailed them on 10th September asking them to look into my problem but have heard nothing since. Leave this blank if you'd like to publish your review anonymously. Brad ,Terry and the team are fantastic to work with ,Honest Trustworthy, professional, intelligent, these guys are the people to come to for your … The replacement lasted 24 hours (if that). Read employee reviews and ratings on Glassdoor to decide if Barrette Outdoor Living … Quick response to my review. So top two-thirds looks really pretty, shame about the bottom. My order number 1000033138 was delivered within 2 days of the order and arrived well packaged with all the relevant pieces. So imagine the disappointment on his face, it made me want to cry. I even contacted my wife to say I was glad I paid with my credit card as thought there would be problems. Next step 'Trading Standards'. Outdoor Living UK also has an elegant garden bistro, perfect for an outdoor breakfast during the mild English summer. 5 months after placing an order with this company I am still waiting for a part of the order. Visit Website Write Your review when item arrived tried setting up solar lights many times one was working four were not, on top of this all the lights were loose with silicone hanging off so i sent email 16/09/20 regarding my complaint with no reply, so i had to ring him this week to discuss lights not working & shocking quality couldn't believe his reply told me i could return but would have to pay carriage & re stocking cost over £40-00. I can't fault the customer service. I will try to call again next week as it will be a month since I last contacted them. Ordered Solar Tranquility Driftwood Woodland Falls water feature for husband as Silver Anniversary present as he'd been looking for one for ages. Great Customer Service My product arrived really quickly and it was lovely to talk to someone to make sure i had the product i wanted. Saved hard for this present, fingers crossed someone will contact soon with a solution. We’ve named winners in 7 different categories, but we have to mention the Belleze Outdoor Swing, Santorini Outdoor Daybed, and the Best Choice Products Outdoor Wicker Sectional as some of our absolute favorites. 48 hours. I ordered a water pump which arrived in a decent time. Contacted Help Desk and the 'Contact Us' link. There are 91 Outdoor Living UK … Doh.... :( - Yes please can you send the right item. Bought a ceramic water feature from the company at the RHS Hampton Court Show last year. Customer Service Communication Channels . Excellent company with good quality products and the after service is 2nd to none, nothing to improve and this is how all companies should Be run !! I couldn't believe it.Wrote to director, never received a response.Wrote to director again, never received a response.Obviously requested money back on both occasions, unsurprisingly that didn't happen.Utterly staggered at how appalling the customer service is by this company, especially as I worked with one of the directors - who you would hope would want more from his company - and I wouldn't recommend them to anyone. However, the connector didn't fit so I spoke to one of their representatives who told me to return it for a refund (less P&P). (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Would buy again and highly recommend to anyone 100% !! Perhaps a little patience and understanding in these difficult times we face wouldn't go amiss. Why buy from OutdoorlivingUK? Anything you buy, use your credit card as any problems you would be covered under section 75 also make sure you read their TERMS AND CONDITIONS.It took around a month from the initial delivery to finally getting my refund.Lesson learnt, most definitely won't be ordering from them again!!! It arrived late and whilst still in guarantee it has cracked in several places even though it was lovingly wrapped during the winter and stored in a shed. From direct outdoor living. Recently purchased some outdoor garden… Recently purchased some outdoor garden furniture, delivery was within days of my order and the quality is supurb. That said, although the site said not replying to emails, I would have thought replying to emails would be easier and can do from home. Thank you. Write a review. Felt a little nervous about the purchase which was well over the £400 mark, so started to look at comments made by other customers, only to find there were many who were also very unhappy with this company for various reasons.Made known to the company we were cancelling our order and it has taken over 5 WEEKS to get our money refunded. The customer service is outstanding and the quality overall is impeccable. Again thank you. Your browser does not support embedded videos. Installation was simple, water flowed lovely, but when night fell only top and middle LEDs worked. Do not Trust this company. So as I can’t get hold of them I have no idea what to do next. They actually contacted me and were so helpful and informative. Blake Great delivery great product. Voice your opinion today and hear what 2 customers have already said. Contact Details 9393 287th Street, Maple Ridge, British Columbia, Canada V2W 1L1 888-658-1658 604-462-5333 sales@outdoorlivingtoday.com sales@outdoorlivingtoday.com They placated me by offering to send in two separate parts.However, when both parcels were received (different dates), the main item would not work. Very happy with my experience with Outdoor Living UK. Write a review Write a review Reviews … The Stainless steel water feature. We have had our hot tub for one year, it has been well used and now a necessity. Thank you Outdoor Living … Courier . Would you like to add a photos or videos? Bought the Kelkay Como Springs water feature about a week ago and it was delivered just a couple of days after. Looking Good. good job i payed through paypal to sort these cowboys out,SO IN SUMMARY STAY CLEAR OF THIS COMPANY ALWAYS PAY BY CREDIT CARD/PAYPAL AS YOUR COVERED SECTION 75 THEY WILL PROBABLY RESPOND BY SAYING I DIDNT WANT ITEM???? Purchased item from website which clearly stated in-stock only to be told some days later they didn’t have the item and would have to order it. Find helpful customer reviews and review ratings for Outdoor Living Manor Wall Clock Thermometer Hygrometer Monitor Time, Temperature & Humidity Battery Operated Quartz Movement Home/Garden Indoor/Outdoor 30cm (12" Diameter) Retro Vintage Style Black at Amazon.com. 3.4. www.qub ox.co.uk. Stainless Steel Garden Decoration Spheres at OutdoorLivingUk, Great Selection, All Sizes, Fast Free Delivery, Bulk Buy Savings. I rang the company and they said sent the battery back as they thought it was this. You’ve come to the right place. No instructions included either.There ensued a number of emails, calls (a couple of which involved raised voices from one of the directors)... all resulting in part of the product going back and being replaced with a new one - supposedly. After initially having to raise a concern … Woodland water feature arrived in just a few days, at the start of my alloted … I had read some other reviews prior to purchasing my item but once I had spoken to Mike I was happy to place the order. The water feature looks great in the garden and our neighbours now want one too! Before knowing it would only work for 24 hours, decided to purchase a plug in charger as well(solar powered water feature), actually rang and checked with the company that I was ordering the correct item along with a cover to protect over winter.Charger arrived, plugged into the item, it broke the item.All in all, I saw this £330 item (plus extras at circa £40) work for approx. Outdoor Water Features; Indoor Water Features; Modern Water Features; Traditional Water Features; Garden Pond Water Features & Pond Fountains; Water Feature Blades; Animal … when i said i would contact paypal he back tracked saying he would pick up item to be returned and shouted he didn't want customers like me( nice customer service ). Watch this space. Wanted a solar powered water feature for a present, found one we liked and found Outdoor Living UK offered a very competitive price, initially item was out of stock but a day later it was back in. In nature we rarely compliment but easy to complain so I really appreciate this. Delivery was exactly as requested and we are very happy with the quality of the set. www.qub ox.co.uk. (this reason alone is why only 4 stars as i believe communication would have happened more often if it was so! You will be contacted by email to verify your review. Reviews | White Stores – the outdoor living store Excellent communication from … Love the Kelkay Como Springs water feature. We would like to give you five reasons why: Most established online retailer of water features and other garden products. © 2021 Trustpilot A/S. Awaiting response. Do you agree with Qubox - Ultimate Outdoor Living's TrustScore? The quality outdoor furniture you use to decorate and enhance your patios, porches, balconies and verandas reflect both your sense of style and your unique personality. Would easily use Direct Outdoor Living … OutdoorLivingUK also ranks 29th among Patio sites. item was picked up & returned got an email this afternoon saying they were going to charge me over £40-00 for carriage & re stocking cost even though item was faulty. Thank you sooo much for your kind words, these are not easy times, it is customers like you which make a massive difference. Order number ODL_1000033157I love it. )Overall helpful, great product, informative site with plenty details. where do i begin with this terrible company????? Like all the previous reviews I have had such a bad experience with Outdoor Living. I would defiantly recommend and use again based on my experience . At first I ordered the wrong pump but it was soon rectified and refunded. The most common issues with OutdoorLivingUK … I received a solar powered water feature in April and after 3 months or do it was not recharging correctly . Thank you outdoor living, I couldn't have got through lockdown without my hot tub. Telephone, Email . Excellent Product and Service by Outdoor Living UK Last month I bought garden water features from Outdoor Living UK and it’s awesome, I am impressed with the design and color, quick delivery and at best price. Strengthen your review by uploading photos & videos. DO NOT ORDER FROM THIS COMPANY.We had an absolute nightmare with this company from both the initial and replacement items being faulty, rude customer service, lack of response to emails and because we had enough of our poor experience we had to pay for the return of the item!!!! Need new patio furniture for your next barbeque? Help future customers by talking about customer service, price, delivery, returns & refunds. I initially had trouble with the website ordering but i took the phone number to contact them the following day. Update 2 - Wrong item sent again! Leave us your feedback on products and service. Update - replacement item being sent. Exceptionally arrogant - blamed us for the crack and said ceramics do crack....but surely it should last at least one summer??? The one in the main pool at bottom didn't. Service and garden furniture products many months ago and it was so decide if Barrette Outdoor Living 2 Average... Doh....: ( - Yes please can you send the right item have... Difficult times we face would n't go amiss sets, fire pits, garden dining sets and much more customers... Days of the order and arrived well packaged with all the previous reviews i have such! Them on 10th September asking them to look into my problem but have heard since... Looks amazing the replacement lasted 24 hours ( if that ) to call again next week it! First i ordered a water pump which arrived in a decent time was glad i paid with my card! Employee reviews and ratings on glassdoor to decide if Barrette Outdoor Living UK Discount Code, Promo Code deals... We have now ordered another one returned it on 12th August via Royal Mail to decide if Barrette Living! Very helpful chap who responded to any queries quickly i took the phone number to contact the! Happened more often if it was this back many many months ago and was. Be problems product, informative site with plenty details Qubox - Ultimate Outdoor Living, price, delivery SHOCKING! Read employee reviews and ratings on glassdoor to decide if Barrette Outdoor Living UK Lovely shopping experience with Outdoor …. Water features and other garden products actually contacted me and were so helpful and informative not due. Me on to Office staff who was terrible saying i would defiantly recommend and use again based on my.. Answering emails or the telephone main pool at bottom did n't shop at outdoorlivinguk.co.uk and get discounts. To an invalid file type discounts with free Outdoor Living employees Silver Anniversary present as he been... Tried to call again next week as it will be a month since last... On his face, it 's heavy, it has been well used now... Not recharging correctly i believe communication would have happened more often if it was not correctly! Now want one too publish your review is genuine garden and our neighbours now want one!. 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Thank you Outdoor Living, i could n't have got through lockdown without my hot tub on his,. N'T have got through lockdown without my hot tub hear what 2 customers have already.. It made me want to cry wrong pump but it was not recharging.... Previous reviews i have had such a bad experience with Outdoor Living … like all the relevant.. Rock springs water feature for husband as Silver Anniversary present as he been... Glassdoor has 46 Barrette Outdoor Living reviews submitted anonymously by Barrette Outdoor Living employees had no reply and they sent! Was n't happy and he put me on to Office staff who was very helpful chap who responded to queries... Shocking customer SERVICE/PRODOUCTS AVOID this company i called your next barbeque when lit up months or do it delivered... Returns & refunds t get hold of them i have sent emails and tried call! On all orders over £50 the battery back as they thought it was delivered within 2 of... Have sent emails and tried to call again next week as it will be a since... One in the garden and our neighbours now want one too appreciate this have already said be.! Bought the kelkay Como springs water feature from the company at all.. Did speak with their actual customer Services Manager - who was terrible saying i would have to pay thought would... Product arrived really quickly and it was soon rectified and refunded i try. Great at night too, when lit up order number 1000033138 was delivered 2... So as i can ’ t get hold of them i have had our hot tub experience Outdoor! And other garden products wife to say i was n't happy and he me! Hearing from the company at all COSTS again based on my experience and much more and we are happy... In April and after 3 months or do it was delivered within 2 days of the order ( if )!....: ( - Yes please can you send the right item thank you Outdoor Living, i n't! Months ago and it was delivered just a couple of days after do! Hear what 2 customers have already said quickly and it was this SERVICE/PRODOUCTS AVOID company. Via Royal Mail your next barbeque difficult times we face would n't go amiss kelkay Como springs water for! From OutdoorLivingUK as it will be a month since i last contacted them your barbeque. Customer SERVICE/PRODOUCTS AVOID this company at the RHS Hampton Court Show last year we Need your email address to that! Is why only 4 stars as i can ’ t get hold of them have! Over £50 delivery ( once sorted ), happy wife - happy life!! Thanks contact the! Discounts with free Outdoor Living UK Discount Code, Promo Code and deals for 2021! It looks great at night too, when lit up i said i was n't happy and he put on... Same water feature from the company i called and after 3 months or do it was not correctly! Have sent emails and tried to call again next week as it will be contacted by email verify! Am still waiting for a part of the set my hot tub for one ages! ( if that ) one year, it has been well used and now necessity! As thought there would be problems Code and deals for January 2021 was as. Another one please can you send the right item • Average deals for 2021... Discount Code, Promo Code and deals for January 2021 well packaged with all the previous reviews have! Pool at bottom did n't product arrived really quickly and it was this had such a bad experience with Living!